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Frequently asked questions
General
Postage and Dispatch
Ordering and Tracking
Pre-sell Releases
Licensing and Distribution
How do I contact The One Collection?
The easiest way is by emailing: support@theonecollection.co.uk
How quickly do you reply?
We aim to respond to all enquiries within 1–2 business days.
Can I ask about my order?
Absolutely.
Please include your order number to help us assist you more quickly.
How can I get notified about new releases or sales?
You can sign up for our newsletter to get updates on new releases, special offers, and exclusive sales. Additionally, you can follow us on social media for the latest updates.
Are there vinyl records in stock from [Artist/Album Name]?
Use our search bar to check availability for specific albums or artists. If it's out of stock, join our mailing list to be notified when it becomes available again.
Can I purchase vinyl records for specific genres or artists?
Yes, We have created a filter on the home page to search by genre.
What formats of vinyl do you offer?
We sell all formats - 12", 10", 7" and picture disc.
What are the best vinyl picks for new collectors?
Limited editions are a great start for new collectors. They come in smaller numbers and often include extra features like additional tracks, stickers, or posters. Record Store Day releases are also highly desirable.
How do I know if the vinyl is authentic or a reissue?
An original recording will be listed as first edition within the product spec page. however it is worth noting limited editions may also be first editions due to them containing previously unreleased music.
How do I care for my vinyl records?
To keep your vinyl records in top condition:
Store them vertically, away from heat and direct sunlight.
Clean them regularly with a soft brush or microfiber cloth.
Use a high-quality turntable and keep the needle clean.
What is the best way to play vinyl records?
To get the best sound quality, we recommend using a high-quality turntable with a proper cartridge, stylus, and speakers. If you need recommendations for equipment, feel free to ask!
How do I know the condition of a used record?
Each used record is graded based on its condition. Our grading system is as follows:
Mint (M): Sealed and brand new.
Near Mint (NM): Lightly used, with no visible signs of wear.
Very Good (VG): Slight signs of wear but still plays well.
Good (G): Noticeable wear, may have some surface noise but still playable
Can I enquire about future vinyl releases?
Yes.
We're always happy to answer questions about upcoming projects and future releases whenever information is available.
Where are you based?
The One Collection is a UK independent record label specialising in officially licensed dance music vinyl reissues.
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