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  • What are the best buys for a new collector?
    When building a collection the go to for many collectors is limited editions as these are often produced in smaller numbers, in recent years Record Store Day have proved very desirable as also produced in small numbers and often numbered with additional tracks/stickers/posters.
  • Do you have any vinyl records in stock from [Artist/Album Name]?
    Please use our search bar to check availability for specific albums or artists. If it's out of stock, you can join our mailing list to be notified when it becomes available again.
  • How do I know if the vinyl is authentic or a reissue?
    An original recording will be listed as first edition within the product spec page. however it is worth noting limited editions may also be first editions due to them containing previously unreleased music.
  • What formats of vinyl do you offer?
    We sell all formats - 12", 10", 7" and picture disc.
  • What is the best way to play vinyl records?
    To get the best sound quality, we recommend using a high-quality turntable with a proper cartridge, stylus, and speakers. If you need recommendations for equipment, feel free to ask!
  • How do I know the condition of a used record?
    Each used record is graded based on its condition. Our grading system is as follows: Mint (M): Sealed and brand new. Near Mint (NM): Lightly used, with no visible signs of wear. Very Good (VG): Slight signs of wear but still plays well. Good (G): Noticeable wear, may have some surface noise but still playable
  • Can I purchase vinyl records for specific genres or artists?
    Yes, We have created a filter on the home page to search by genre.
  • How do I care for my vinyl records?
    To keep your vinyl records in top condition: Store them vertically, away from heat and direct sunlight. Clean them regularly with a soft brush or microfiber cloth. Use a high-quality turntable and keep the needle clean.
  • How can I get notified about new releases or sales?
    You can sign up for our newsletter to get updates on new releases, special offers, and exclusive sales. Additionally, you can follow us on social media for the latest updates.
  • Can I pre-order upcoming releases?
    Yes. we have a pre-order filter on the home page.
  • When should I expect to receive a pre-sell order?
    The delivery time for pre-sell orders varies depending on the release date set by the supplier. Customers will typically receive their pre-sell orders around the official release date of the item.
  • How does pre-sell ordering work?
    Pre-sell ordering allows customers to purchase an item before it is officially released or in stock. Customers can secure their order by paying in advance, ensuring they receive the item as soon as it becomes available.
  • Are the vinyl records packaged securely to avoid damage?
    We only use MusicMax packaging which is used by all the major record companies.
  • What are the delivery options?
    We offer free standard delivery to all orders, if you require a more premium service there will be a charge which is visible at the checkout.
  • Do you ship internationally?
    Yes, at the checkout you will see the countries we offer a delivery service. We only use tracked services due to the product type.
  • How can I track my order?
    Once your order has been shipped, you will receive an email with tracking information. You can also check the status of your order in your account dashboard.
  • What payment methods do you accept?
    We accept all major credit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and other secure online payment methods.
  • I’m having trouble with my order or account. Can you help?
    Absolutely! If you need assistance, please reach out to our customer support team. You can contact us via the chat feature or email.
  • Can I return a record if I'm not satisfied?
    Yes, we offer returns on most records within 30 days of purchase. To be eligible, the record must be in its original condition and packaging. Please refer to our return policy for full details.
  • Can I cancel or modify my order after it’s been placed?
    Orders are processed quickly, but if you need to cancel or modify your order, please contact our support team immediately. We will do our best to accommodate your request before the order ships.
  • Can I order out of stock items?
    If the the item has a confirmed order from our supplier you will be able to pre-order. all our pre-order items will be delivered within 7 Working days.
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